Project Under Construction
Bulk Add Users for IT Administrators in Schools
Problem
IT administrators in schools can only add users one at a time and must depend on those users to create an account before they can be included in an organization.
Solution
Implement a bulk user addition feature that enables IT admins in schools to add multiple teachers to their organization simultaneously, removing the need for teachers to create their own accounts beforehand. This feature should also allow IT admins to create accounts for each teacher directly.
User Painpoints
• IT administrators can only add teachers individually, making the process time-consuming and inefficient.
• Administrators depend on teachers to set up their own accounts, leading to potential delays in the onboarding process. Given that teachers are already overwhelmed with their responsibilities, adding this task to their workload is not ideal.
• Increases IT admins' workload by requiring management of multiple individual requests instead of allowing bulk additions.
• If teachers do not create their accounts, it results in incomplete setups and hinders access to essential resources.
• This reliance can lead to frustration and delays in getting new teachers up and running with the system.
Results
As a result, 48% of IT administrators utilized the new bulk add functionality, facilitating the simultaneous addition of multiple users and the creation of accounts. Teachers' workload was reduced since they no longer had to create an account.
Personas
Research
